Job Description

Part time Night Auditor - Orange Park Fl

Come be a part of a great team with a positive work family environment!

Candidates need to be open to working other shifts as well for hotel needs.

Position Purpose:
Represent the Hotel to the guest. Responds courteously and efficiently to the guests needs. Acts as a source of information about the hotel and the local area. Assists guest during the arrival and departure. Responsible for selling rooms and making reservations. Performs a variety of clerical and office duties, handles departmental accounting and financial transactions, posts payments, charges and credits. Sets up and maintains records.
Essential Functions:

• Provides courteous guest service by responding promptly and efficiently to inquires, requests, complaints, and by accurately processing guest mail and messages.
• Coordinates the delivery of guests services by other hotel departments and outside businesses.
• Processes all incoming and outgoing reservations and cancellation requests in a timely manner by mail, telephone, in person and via computerized reservation system.
• Assists guests upon arrival and handles check-in procedures swiftly and accurately.
• Handles check out procedures swiftly and accurately and assists guests on departure.
• Accurately handles marketing programs applicable to the hotel and properly presents the programs to the guests.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the departmental cash drawer.
• Maintains information and communication sources such as computer, telephone information and log books.
• Operates switchboard equipment that handles incoming calls, wake-up calls and the paging of management staff.
• Balances bank and paperwork at the end of the shift
• Checks for high balances, credit card approvals, rate changes, and due outs
• Familiarizes self with events i.e. what meetings are being held and where.
• Must be reliable and have reliable transportation
• Performs other duties and services required by the Front Office Manager.

Specific Job Knowledge, Skill and Ability Communication
Excellent consultative skills with high degree of diplomacy. Must display strong written and oral communication skills. Ability to read and comprehend simple instructions. Ability to effectively present one-on-one and small group situations to customers, clients and other team members.

Appearance/ Grooming
Team members must present themselves in a professional manner at all times. Grooming standards are stated in the team member handbook.
Reasoning Ability
Team Members must have the ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form. Have the ability to deal with problems involving several concrete variables in standard situations and the ability to address customer personalities in various business situations.
Creativity
Ability to be innovative and identify opportunities for improvement and problem resolution in a diverse and complex business environment.
Experience
Previous experience in hotels is strongly preferred but not required. Background of dealing with and handling the public with tactfulness
Physical
Must be able to lift heavy pieces of luggage, ability to stand for an 8 hour shift.

Job Type: Part-time

Pay: $13.00 - $13.50 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk: 1 year (Preferred)
• Hotel: 1 year (Required)

Ability to Relocate:

• Orange Park, FL 32073: Relocate before starting work (Required)

Work Location: In person